Which channels does the Communication Hub cover?

WhatsApp, SMS, email, in-app chat, and OTA messaging from Airbnb and Booking.com, all in one inbox instead of five logins and a personal phone.

How much of our guest communication could be automated?

It depends on your guest mix and how many scheduled flows you turn on, but it can be substantial, with routine questions handled by DuveAI and timed messages sent without staff lifting a finger.

Can we turn a routine "what time is checkout" question into a sale?

Yes, that is the point of keeping it in one hub. A checkout-time thread can surface a late-checkout offer in the same conversation, because the guest's profile and availability are already sitting behind that message.

How do hotels manage guest messages across WhatsApp, SMS, and email?

With one shared inbox instead of five logins. Duve's Communication Hub pulls WhatsApp, SMS, email, in-app chat, and OTA threads from Booking.com and Airbnb into a single place, with assignment, internal notes, and canned replies, so no message falls through a crack.

Guest Communication Software for Hotels: One Inbox for Every Message

Q: Do we still need a night shift to answer messages at 2am?

For routine questions (Wi-Fi, checkout time, parking, breakfast hours), no. DuveAI resolves those automatically in the guest's own language using their real reservation data, and your team sees what was handled in the morning. Anything outside that scope routes to a person.

Q: Won't automated messages annoy guests who already hear from the OTA?

Each scheduled message runs on conditions you set and mute hours, and it pulls the guest's real reservation details rather than sending a generic blast, so it does not read like the fifth automated message that day. You decide who gets what and when.

WhatsApp, SMS, email, and OTA messages, all in one inbox, with DuveAI answering routine questions day and night. Your team sees everything, everywhere, in the guest's own language.

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Duve Helps Streamline Guests Communication

I like being able to obtain a private review from the guests prior to their departure. It gives us a last opportunity to fix the relationship with the guest before a review goes public.

CEO

Hotel, UK

An Excellent Guest Communication App

Automated messages for guest communication based on triggers and events during the reservation journey are straightforward, intelligent, and easy to implement.

Applications Manager

Hostel, Tel-Aviv

beautifully designed and simple to use solution

It is a great tool for customer communication, or online check-in saves a lot of time and collects all the necessary information from the customer in advance. Also, Duve brings smooth management from the moment a reservation is carried out until the customers leave.

Reservation Agent

VR, Paris

Every channel, one inbox

Email, SMS, WhatsApp, in-app chat, and OTA messages from Airbnb and Booking.com land in a single hub instead of five logins and a personal phone. Assign conversations, add internal notes, @mention a colleague, and reply from a shared library of canned responses.

DuveAI, your always-on communication layer

DuveAI reads every incoming message, checks it against the guest's reservation and the property's own content, and either drafts a reply for staff to approve or answers directly. It also reads urgency and sentiment, so a complaint reaches a person immediately while a Wi-Fi question gets handled without anyone touching it.

One conversation, built on real reservation data

Every message pulls in the guest's actual name, dates, room type, and booking source, so a reply about checkout time can become the moment you offer a late checkout, and a pre-arrival note reads like it was written for that one guest, because it was.

Less typing, more helping

Canned responses answer the questions your team already knows by heart, in one click. Scheduled messages handle check-in reminders, mid-stay check-ins, and checkout follow-ups automatically, once configured.

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Frequently Asked Questions

Guest Communication Software for Hotels Vertical

Guest Communication Software for Hotels Landscape

WhatsApp, SMS, email, in-app chat, and OTA messaging from Airbnb and Booking.com (for properties on a supported PMS integration), all inside one inbox instead of five separate logins.

Not for the routine stuff. In Auto Answer Mode, DuveAI resolves questions like Wi-Fi, checkout time, parking, or breakfast hours instantly, in the guest's own language, using their real reservation data. It escalates anything it can't confidently answer to a person, with full context attached. Properties that want more oversight can run DuveAI in Suggestion Mode instead, where it drafts every reply and a person sends it.

Each scheduled message runs on conditions and mute hours you set, and pulls the guest's real reservation details rather than sending a generic blast. A message timed to an actual milestone in their stay doesn't read like the fifth automated ping of the day.

It depends on your guest mix and how many scheduled flows and AI sources you turn on, but the ceiling is high. Platform-wide, properties see up to 85% of messages handled automatically. Edgar Suites, running a reception-free apart-hotel portfolio, automates 80% of guest inquiries this way.

Yes. Because the conversation lives in the same hub as the guest's reservation and real-time availability, a checkout-time question can surface a late checkout offer with a direct purchase link, if the property has that upsell configured. DuveAI never invents availability — it only offers what's actually bookable.

Yes. Staff can filter guests by arrival date, departure date, booking source, or other attributes and send one broadcast that arrives as a personalized message to each guest, using their name and reservation details.

Duve runs guest communication for 3450+ properties across 96+ countries, from independent boutique properties to multi-brand groups managing every property from one dashboard.

A: Duve brings WhatsApp, email, SMS, and messages from Booking.com, Airbnb, and Expedia into one inbox. Guests message through WhatsApp or the Guest App, no download required. DuveAI answers most questions automatically, in under a minute, using the guest's live reservation data. Plans start at $120 per month, with no separate messaging subscription and no per-message fee.

Plans start at $120 per month for the messaging and guest communication tools, with pricing scaling based on property size and features.